oksibetFrequently Asked Questions

To reset your password, go to the login page and click the "Forgot password?" link. Enter your email address or username. We will send a password-reset link to your registered email. Click the link and follow the on-screen instructions to create a new password. The reset link expires after one hour for security. If you do not receive the email, check your spam folder or contact support. For account security, we recommend using a strong password with uppercase, lowercase, numbers, and special characters. If you cannot access your registered email, contact our support team with proof of identity.

Account opening on oksibet follows five steps. First, visit our registration page and enter your username, email, password, and mobile number. Second, verify your email by clicking the link we send you. Third, complete KYC verification by uploading a government-issued ID and proof of address. Fourth, choose a payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer—and make your first deposit. Fifth, enable two-factor authentication in your account settings. Your account is active once email and KYC verification are complete. Verification typically takes a few hours but may take longer during peak times or holidays such as Idul Fitri or Idul Adha.

Deposits via e-wallet, mobile banking, or local payment are processed through our secure payment gateway. Log in to your oksibet account, go to the Deposit section, and select your preferred e-wallet. Enter your deposit amount and click Proceed. You will be redirected to the e-wallet app or website to confirm the transaction. Once confirmed, the funds appear in your oksibet account immediately. If the deposit does not appear within a few minutes, check your e-wallet transaction history to confirm the payment was sent. If the payment was successful but funds did not arrive, contact our support team with your transaction ID. We do not charge deposit fees, but your e-wallet provider may apply their own fees.

oksibet does not charge fees on deposits or withdrawals. However, your payment provider—whether online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet)—may apply their own fees. Check your payment provider's fee schedule before depositing. Withdrawal requests are subject to account verification and anti-fraud review. Once approved, funds are transferred to your chosen payment method. Withdrawal processing times vary by payment method: e-wallets typically complete within a few hours, while bank transfers may take one to two business days. During holidays such as Idul Adha or Imlek, processing may be delayed.

oksibet offers five main game categories. Football markets cover Liga 1, Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, and other international tournaments. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and multi-camera live studios. Slot games feature Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and other titles. Esports markets cover Mobile Legends, Free Fire, PUBG Mobile, and other competitive titles. Sports betting also includes MotoGP, badminton, and other non-football events. Each category has its own rules and payout structure. Read the game rules before placing your first bet in any category.

Our loyalty tier programme rewards regular users with points for deposits, bets, and game activity. Points accumulate in your account and can be redeemed for bonuses, free bets, or account credits. Higher tiers unlock additional benefits such as priority support, exclusive promotions, and higher withdrawal limits. Tier status is based on your account activity over a rolling period. You can view your current tier and points balance in your account dashboard. Tier benefits are subject to terms and conditions, which are available in your account settings. Points do not expire as long as your account remains active, but tier status may change if activity drops below the tier threshold.

To request deletion of your personal data, log in to your oksibet account and go to Account Settings > Privacy. Select "Request data deletion" and follow the on-screen instructions. You will be asked to confirm your identity and provide a reason for the request. Once submitted, your request enters our review queue. We will send a confirmation email within a few business days. Data deletion is subject to legal and regulatory requirements; some data may be retained for compliance purposes. After deletion is complete, you will receive a final confirmation email. If you cannot access your account, contact our support team with proof of identity to submit a deletion request.

oksibet offers support through multiple channels. Log in to your account and use the in-app chat feature to reach our support team. You can also email [email protected] with your account username, email, and a description of your issue. For urgent matters, use the phone support option listed in your account settings. Support is available in English and Indonesian. Response times vary depending on the volume of requests, but we aim to respond to all inquiries within a few hours. When contacting support, have your account details and any relevant transaction IDs ready. For account security, never share your password or two-factor authentication code with support staff.